Hi there, ProSite.
This isn’t the kind of impression I want you to have when using the product. I can share some insights into why the check numbers in QuickBooks don’t match the ones in the bank feeds.
This can happen when the entry in QuickBooks has a different transaction number, amount, date, or payee from the downloaded data. Edit the information based on your bank records so it will match. Perform this one if the transaction is the exact match in QuickBooks.
As mentioned by my colleague, make sure the checks aren’t matched to another downloaded transaction or have been reconciled. I suggest following the solution shared above to resolve the issue. For additional information go to the Here’s what to do if QuickBooks can't find a match section in the following article: Add and match Bank Feed transactions in QuickBooks Desktop.
However, if the data is not reconciled, I recommend contacting our Technical Support Team. They can review the mapping and settings of your bank feed in a secure space.
Our specialists will also assist in applying the permanent solution. This is to ensure you can seamlessly match the checks numbers (QuickBooks and downloaded transactions).
Here’s how:
- Click on the Help icon at the top menu bar to select QuickBooks Desktop Help F1.
- In the Have a Question window, scroll down to choose the Contact us link.
- This will display the Contact Us screen.
- Navigate to Tell us more about your question section to enter the issue or topic in the field box.
- Press the Search button to display the Get Phone Number or Start a Message button.
Let me share this guide to view the support hours and types: Contact QuickBooks Desktop
You can bookmark this article for future reference. It contains troubleshooting steps to resolve common bank feeds issues: Fix OL and OLSU Bank Feeds errors.
Keep me posted if you have any other QuickBooks concerns. I’ll be right here to assist further. Have a good one.
