All,

After spending 6 hours on this issue today, here was my solution:

The problem was that I have 2 logins w/ bankofamerica (personal & business).  Somehow this new credit card account was added to only the business login (not the personal), and so it couldn't be seen by the personal login (which I was using for the quickbooks connection apparently, setup years ago).  All of our other corporate accounts were added to both logins, so all the other accounts are shown properly to quickbooks, except this new credit card account (lovely).

So make sure the account you're using to connect QB & bank of america online can 'see' all the accounts you need it to see. 

To check that: 

Login to bankofamerica.com w/ the same account you're using for QB.  You will see all the accounts that user has access to (and you can call BoA and ask them to add any missing accounts to this user/login if needed or simply reconnect with your main login). 

If you don't know which account you're using for QB then you may need to disconnect your accounts and reconnect them to the correct one - **Note that if you disconnect be careful!!  It will definitely import duplicate transactions (which is fun), so if you have to disconnect, my recommendation is to approve all your transactions up to a certain date, then disconnect all, then connect again and import starting at that date.

Just an fyi to anyone also that:

1) Two different quickbooks support people told me that they were having a 'system-wide issue' (exactly what Rose said below (which was incorrect and of course misleading)).

2) One Support Chat person told me that it was on Bank of america's end - this caused me to waste roughly 3 hours today talking w/ 3 different bofa support people, none of which could help me and 1 of which just redirected my call to a voicemail that told me to call qb and hung me up lol. 

3) Another support chat person responded once every say 5 or 10 minutes, then timed out when they tried to share screens (about an hour lost here)

4) The Help button within my account has been broken for weeks, I think thankfully they fixed it today (this was about an hour of explaining over chat that clicking Help is giving an error, I enjoyed that)

This is not the first time I've wasted days on something like this, not really happy Quickbooks - Also please don't tell me how to contact support again in a way that isn't up to date in your response (like Rose's and so many I've seen across this forum).

Anyway hopefully that helps others with this issue,

T