Hi @Jan907

Let’s try the steps below to locate that dismissed transaction.

1. Go to the Banking menu and select Record Merchant Service Deposits.
2. Select Change your deposit settings. (Lower left)
3. Show dismissed payments from▼ drop-down.

If the name of the customer has changed and you can’t match it to the correct customer because of the change, then you’ll need to manually record the payment.

Let me know if you need help with that. I got you!