Thank you for getting back, @iharkins.

The investigation about refunds that are not importing to QuickBooks is currently tag as closed and resolved. As mentioned in the previous post, the root cause of the issue is the incorrect merchant set up. I would suggest reaching out to our Support Team so a representative and check and figure out the setup of your account.

To contact support, tap on the Contact Us button from the Help menu.

Before that, you can check out the Support hours and types page so you can connect with them at your most convenient time.

For more tips and related resources, while working with QuickBooks and banking, you can as well open the topics from our help articles.

Please let me know if you have any other questions. I'm always here to help. Have a good day!