Am I missing something here? It says solved, but I don't think so.

Looking to download a CSV file (not a web connect file) into brand new copy of QuickBooks Pro 2020.  Credit Card Company does not offer a QBO download, does not offer Web Connect, is not a banking institution in the feed list.   Only option is CSV. 

The instructions listed here do not address CSV import for banking.  The only option listed here is to go out and purchase another software to make the software my customer just purchased work properly.