Hello midearmon,

Being unable to update your connection with your Bank of America account is something that we don't want you to experience.

While we continue to diligently work on getting this resolved, we want to make it up to you. I recommend calling our QuickBooks Customer Care team so they can help you process your refund request. Please know that all refund requests are subject for approval.

You can reach them through this link: Get help with QuickBooks Online.

With regards to RickyKemph's concern, please expect an email notification about the updates and progress of your one-time-courtesy refund from Intuit. 

Fill me in if there's anything else you need. I'll be sure to help you in anyway that I can.