Greetings, Vincent1.

Thank you for sharing this information in the Community. 

Providing this kind of details to other users will help them determine any ongoing issues from the product. Once you contact the Phone Support Team and there's an open investigation, they'll automatically add you to the list of affected users.

Users who are on the list will receive updates about the status via Email. Let's continue to share updates on this thread to help one another.

In case you need help from the Community team, don't hesitate to post a comment below. The Community is always here for you. Wishing you all the best.