Hi TGT75,

When it comes to banking unrecognizable, we advise our customers to reach out to our Phone Support team. This way, we'll be able to pull up your account in a secure session then run a set of examinations to amend the underlying issue. 

Here's how to contact our support team:

1. From the Help icon, click Contact Us.
2. Enter Wal-Mart.
3. Click Let's talk.
4. From there, select either Start Messaging, Get a callback, or Schedule a call.

Feel free to get back to me if there's anything that I can help. Keep safe!