I know how you want for the American Express brilliant account to download transactions, gail315.
QuickBooks Online (QBO) automatically downloads transactions when you connect your bank or credit account. Since your other American Express is working fine, while the other bank account isn't, I recommend contacting our support team so they can help you check on what's going on with the other account. They have the tools to pull up your QBO account in a secure environment.
Here's how to reach them:
- Sign in to your QuickBooks Online company.
- Go to Help (?).
- Select Contact Us.
- Enter your concern, then select Let's talk.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
You'll also want to review your bank and credit card statements to make sure they match. Please read this article for more information and reference: Reconcile An Account In QuickBooks Online.
Feel free to let us know if you have any additional questions. Remember, we're always right here to help you.
