Hello LuLu4,

Thanks for posting in the QuickBooks Community. I want to assist you with connecting the Amex Credit Card account.

Can you share with me what QuickBooks product you're currently using? Are you also using the Amex Open app? Any additional information you could add would be a great help.

I need this information for me to check if there are ongoing investigations with a specific QuickBooks product. If you have time, I encourage you to add a screenshot about the result after connecting to the bank.

I'll be on a lookout for your response on this thread. You can add more details by posting a comment below.