Good morning, chairman25.

Thanks for joining this thread and providing those details. I want to make sure you're able to view your Bank of America transactions in your QuickBooks Desktop account.

In this instance, I recommend reaching out to a member of the Desktop Support Team. Agents have the necessary tools, like screen-sharing, to take a closer look at your account and determine why the transactions are not downloading. Here's how to contact an agent:

1. Press the F1 key on your keyboard.

2. Select Contact Us.

3. Enter Support in the field and click Continue.

4. From here you can choose set up a callback for a time that's convenient to you.

This article provides these steps if you ever need them again in the future: Contact the QuickBooks Desktop Customer Support Team

Please feel free to follow up here and let me know how the conversation goes. I'll be here to help in any way that I can.