Thanks for joining this thread, @Marie_K.
May I know if you have encountered any error messages when connecting or uploading files from TD bank to QBO? I'd appreciate it if you can elaborate more about this so I can provide you the best route to resolve the issue.
I've checked in our end and there isn't any open investigations related to your financial institution, I'd recommend reaching out to our QuickBooks Technical Support. They use specific tools to do screen-sharing to identify the root cause of the issue and help fix it for you.
Here's how:
- Select Help (?) at the top right.
- Click Contact Us.
- From the What can we help you with? field, enter TD bank connection issues.
- Hit Let's talk.
- Choose Get a callback or Start a message.
Also, I’ve added this handy article that will guide you in uploading web connect files to QuickBooks Online (QBO): Manually upload transactions into QuickBooks Online.
Then, to review your accounts and make sure they match your real-life bank or credit card statements, you may visit our Reconciliation guide page.
Please keep in touch with me here if you have any additional questions about bank feeds. I'm always around to help. Thanks for coming to the Community, keep safe.
