Good day biglocaldata,

I want to make sure this is taken care of.

In situations like this, I'd recommend calling our Merchant Services so they can take a look at your account and verify the transaction. They have extra tools that'll help them investigate this further and get to the bottom of this.

To get a hold of our Merchant Services, please refer to the link below: QuickBooks Merchant Services or QuickBooks Online support -- who should I contact for help? (Scroll down and go to the Contact QuickBooks Payments support at XXX to section).

If you have other questions about QuickBooks, feel free to visit the Community again, biglocaldata. Thanks!