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Buy nowGood Afternoon, @DRVC.
Thanks for reaching back out to the QuickBooks Community. Your bank account has to be connected in order to import the web connect files. Once you have downloaded and saved the files, then you can import the transactions so they'll show in your bank feeds. Here's how:
Here's an article that can provide some additional details: Import web connect files.
If you're still having issues, then I recommend contacting our Customer Support Team. They have additional tools to help look further into your account.
If there's anything else I can help you with, just let me know. Have a great day!