I have a workaround that you may want to consider, DeSwanson.
As of now, our engineering team is still investigating the error when importing a .QBO file from Bank of America.
As a workaround, you can use a .CSV file to import the transactions into your QuickBooks Online account. Here's how you can do it:
- From the Transactions tab, select Banking.
- Select File upload.
- Click Browse and then choose the .CSV file.
- Click Open.
- Hit Next.
- Select a Date, date format, Description, and Account.
- Click Next and then select the transactions to import.
- Hit Next again and then Yes.
- Click Let's go!
Once imported, you can now categorize and then reconcile the transactions.
Also, I'd recommend reaching out to our Phone Support team so you'll be added as one of the affected users.
You can contact them by clicking the ? Help icon and then selecting Contact Us. Enter, Something’s not quite right
The uploaded file isn't a valid Web Connect file as your keyword. Then, hit Let's talk. From there, select either Start a chat, Schedule a call, or Get a callback.
We appreciate your patience while we are working to fix this issue as soon as possible. Take care always!
