Thanks for joining this thread, Mrsabp1.
Let's perform some troubleshooting steps to fix this. First, update Quickbooks Desktop to the latest release. Here's how:
- Open the Windows Start menu.
- Search for QuickBooks Desktop. Right-click the icon and select Run as administrator.
- While on the No Company Open screen, go to the Help menu and select Update QuickBooks Desktop.
- Go to the Options tab. Select Mark All and then select Save.
- Go to the Update Now tab and select the Reset Update checkbox.
- When you're ready, select Get Updates.
Next, run the Verify Rebuild Tool in QuickBooks Desktop. This resolves the most common issues in QBDT. Once done, go to open the QBO file again to see if you're now able to see the bank account that your previous feeds are gone to.
If the same thing happens, I'd recommend reaching out to our Customer Care Support Team to further check on this.
Please keep me posted on how the steps work. I'll be right here if you have follow up questions.
