Hey there, @trisha5.
Thank you for reaching out to the Community.
I recommend clearing the cache from your browser. Web browsers collect cache (cookies) to save time when loading repetitive data and images. These files often become outdated and corrupted over time, causing issues like the one with credit card accounts not connecting. I've included the links for all supported browsers that contain the steps to clear cache the below.
Let me know if you have further questions or concerns. You can reach out to the Community any time. Take care and enjoy your day!
