I appreciate taking the steps provided on the previous post, Regulus.

I've checked our reports and found that one of the investigations provided by my colleague IamjuViel with number INV-46240 is still open. Our engineers are still working on resolving this issue. To ensure you'll get an update to the status, I recommend contacting our Phone Support Team again. Before doing so, please check out our support hours here. Then, follow these steps:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter the investigation number, and click Let's talk.
4. Choose either Start a chat or Call us.

If you have any follow-up questions, please let me know. I'm here to help.