Hello Ken,

When importing a CSV file to Quickbooks, the program follows the details of the file. Thus, showing the charges and payments in the Banking page.

I'd recommend asking for a valid CSV file from your bank, or download a new one through their website. After that, try importing the file again.

If you encountered the same issue, you can contact our QuickBooks Customer Care Team. They'll be able to pull up your account and review the CSV file. They can also provide further troubleshooting steps to get this fixed.

I'd also appreciate any additional details (such as bank name, error messages or codes, and etc.) so I can give you a hand.