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taborlake
Level 3

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This problem has been going on since February and Quickbooks continues to ignore all of us asking about it and just tell us over and over again to do the same things which DON'T WORK! 

 

Bank of America business credit cardholders that have always downloaded the VERY SAME .QBO file from BofA and then upload it manually to Quickbooks, have NOT BEEN ABLE TO DO SO since February 2020!  I have done several calls, each one was several hours and each time there is no solution other than creating more work for us and taking more time to do what should take seconds. Each time I speak to someone, they tell me Quickbooks is aware of the problem, they have it escalated to the highest level, and they are working on getting it fixed but after 3 1/2 MONTHS, it still doesn't work. 

 

Quickbooks, GET THIS FIXED NOW!

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