Hello there, @ sscarp1.
Let's make sure the steps are correct in setting up credit card accounts. Let me show you the steps on how to do it.
Here’s how:
- Go to Lists at the top menu bar, then select Chart of Accounts.
- Select Credit Card, then select Continue.
- On the Add New Account window, enter the credit card name.
- Type the Credit Card Name. Note: If you are setting up a sub-account, you need to check the Sub account of. From the drop-down, choose the parent credit card account.
- Select an option under When do you want to start tracking your finances from this account in QuickBooks?Enter your account's balance and choose Save Close.
I'm adding this article on how to set up your credit card in QuickBooks Desktop: Set up, use, and pay credit card accounts.
If you still can’t select the credit card option, then let’s perform some steps to fix this error. You can start downloading the QuickBooks Tool Hub, this contains the different tools used to fix common issues within the software. Let me show you how.
Download and install the QuickBooks Tools Hub:
- Close your QuickBooks.
- Download the most recent version (1.4.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it.
- Open the file you downloaded (QuickBooksToolHub.exe).
- Follow the on-screen steps to install and agree to the terms and conditions.
- When the install is done, double-click the icon on your Windows desktop to open the tool hub.
- If you can't find the icon, search in Windows for QuickBooks Tool Hub and choose the program. Then, use the QuickBooks Install Diagnostic Tool:
- Open the QuickBooks Tool Hub. In the tool hub, select Installation Issues.
- Choose QuickBooks Install Diagnostic Tool. Let the tool run.
- When the tool finishes, restart your computer.
If the solutions in the article above won't work, you can update the window and follow step 3, to solution 5 in this article: Fix QuickBooks Desktop install errors.
If there’s anything else you need, I’ll be here to help you out. Take good care.
