@AileneA
a few thoughts and notes:
1. in your direction you said to login to the URL: https://c71.qbo.intuit.com/qbo71/login?&useNeo=true®ion=US
- I am unable to login or reset my PW because prior to having QBDT, I had a MINT account
- when I login, it states in cannot find an associated QB account
- however, I registered the QBDT license to the same email
- what is the way to resolve this loop?
2. I think you are correct and that the issue is related to QBDT trying to "protect" me from creating dupes when I try to re-import the same file (even though I deleted the transactions). How can I solve this without calling tech support? This must be a known issue with a known resolution (fingers crossed).
3. Re tech support, I purchased the product in late February 2020 and then the pandemic happened. I had no idea that my 30 day window started when I installed the software. I thought in would start when I made my first call to support. How can I get some love from Intuit on this because of the very unusal time? I did try to chat with them in the very beginning of the pandemic, but I don't think the company was back on its legs like it is now and I gave up.
