I thank you for sharing your experience when trying to update your Capital One bank account, @CDK33.
I can see here that we still have a couple of on-going investigations for Capital One bank account. As long as you're added on the list of affected users of an on-going investigation, you don't have to worry if your case is closed.
Once updates are released, you'd be notified through email. While this rigorous task seems easy, we have to ensure that all components of the bank connection are successfully updated, especially the security aspect.
With that being said, I’d recommend reaching out to our Customer Care team. A bank specialist will be able to add you to the list of affected users. Just provide your name, updated email address, and this investigation numbers INV-45774, INV-45465, and INV-46240.
Here’s how to contact us:
- Go to the Help (?) menu.
- Click Contact Us.
- Enter your concern is the description field and hit Let’s talk.
- Choose to Start messaging or Get a callback.
We appreciate your patience while we continue working on this. I'll be around if there's anything else you need.
