Good Afternoon, @Steve-QDL.
This isn't the impression I want to leave you with. Since the issue has been recently closed, I suggest clearing your browser's history. This will allow QuickBooks to load as a fresh new page to remove any errors or glitches that were occurring in the product. Here's how to in Google Chrome:
- Go to the Three Vertical Dots in the top right-hand corner of the browser.
- Pick History and then History again.
- Press Clear Browsing Data.
- In the "Time Range" section, choose All Time.
- Hit Clear Data.
This should do the trick. If this issue is persisting after trying these steps, then I recommend contacting our Customer Support Team again and letting them know that you're still having this problem.
If you have any other questions or concerns, just let me know. I want to make sure this gets resolved as soon as possible. Take care!
