Hello there, @Happy Planet Giftshop.

Allow me to share additional information regarding connecting to PayPal with QuickBooks Online (QBO).

I have a quick and easy way to resolve this. We can use the Get Connected link in our awesome guide on how to connect to Paypal.

Not only does this contain detailed steps on how to load the app, but it'll also let you go to the next step to complete this process. Just make sure you're logged into your QBO account before you click the link, to guarantee the system will detect the right account to connect to.

You may visit this helpful article that gets answers to frequently asked questions to Connect to PayPal - FAQs.

Please don't hesitate to keep in touch with me if there's anything else I can do for you, I've always got your back. Take care.