Good day, @nldirksen

Thanks for getting back to us and providing additional details.

Currently, we have an open investigation about not seeing the payee name on journal entries. We have escalated this unexpected behavior to our Product Development team.

For now, we're unable to provide you an estimated turn around time when the investigation will be closed. I'd suggest giving us a call so and provide the investigation number INV-4934, so we can add you to the list of affected users. We'll let you know via email or by tagging you here as soon as the issue is resolved.

Here's how: 

1. Go to the Help menu in the upper-right hand corner.
2. Click Contact Us.
3. Provide the INV number in the description column, then click Let's talk.
4. Select between Start Messaging or Get a callback.

We've also reduced our support hours to 6 A.M. - 6 P.M. PT Monday - Friday and some products will only have chat support due to COVID-19. Rest assured, we'll resume our normal hours as soon we get through with this situation.

For additional tips in the future, you can read our help articles.

Reach out to us if you have any other concerns. We're here to help. Take care always.