Thanks for joining in this conversation, @jasminemckenzie. I appreciate you for trying the steps to locate your missing transactions.
At this point, I'd recommend contacting our Customer Care team to help check your data and identify what's causing the issue. They can also request to investigate this issue whenever necessary.
Here's how to get through our QBSE support team:
- Click Assistant from the top bar.
- Ask general questions if you want to chat or enter Talk to a human.
- Select an option to connect by choosing Message an agent or Get a callback.
Please know that due to COVID-19, we have limited support and reduced our support hours. Check out our Support hours and types for our available hours of operation.
If you ever need anything else, you can always visit the Community. We're always here to help. Stay safe and healthy.
