The problem was on the Chase side with permissions. Something changed and we had to have our primary account holder's permissions to reconnect the accounts despite granting access to a sub-user to have 3rd party access to Chase. I'm relaying this so that others can find a solution if they encounter the same thing.

I did try another browser, clearing my cache, incognito windows, and even tried using the mobile app on an iPad. None of that made any difference. The hold up was something with Chase but the message was not at all helpful. Usually you get something that tells you that you do not have the right permissions. This message was "This part of our site is not available right now". 

Thanks!