I appreciate you for trying the steps above, mox.
At this time, I'd recommend reaching out to our Phone Support team. An agent will do a screen share with you for this to be investigated further. Here's how:
- Click the Help menu, and then select QuickBooks Desktop Help.
- Scroll down and click Contact Us.
- Enter I can't find my bank on the list.
- Select either Message an Agent or Get a callback from us.
Feel free to check this article for more information when reconnecting your bank: Reconnect your bank.
I'm just around if you still need my help. Stay safe!
