Welcome to the Community, @roper3019.
At this time, there's a couple of tickets that's been submitted about the connection between Chase with QBO and QBDT. Rest assured, our Engineers are working to get this fixed. You can be added to the list of affected users by calling into our Online Support or Desktop Support. No worries, I've provided the steps to reach an agent with ease:
Contact Online Support:
- Go to the (?) Help icon at the top-right of the page, then Contact Us.
- Type your question or concern in the Description Box then hit Let's Talk.
- Choose how you want to get contacted.
Contact Desktop Support:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help.
- Choose Contact Us.
- Give a brief description of your issue, then hit Continue.
- Pick how you want to get contacted.
Once connected with an agent, they'll look further into this behavior and attach you to the ticket. You'll receive updates on the issue and when it gets resolved by your email. Let me know if I can help you with anything else!
