Good to hear from you again, @Nelia.

Reconciling your bank statement can be viewed depending on your access permissions. Are you the Company admin or  a Standard user with access to all tasks of the account?

If not, this can be the reason why you're unable to view and access it. You'll need to contact the Master Admin of the account to change your access rights.

I'm adding this helpful article to help you manage your account and other related tasks: QBO Self-Help.

Keep me posted in the comments if you have any other questions. Thanks!