Just had this problem occur for me and it is hugely frustrating for me to see that it's been a whole year since the issue has been brought up and the QB Robo-Admin just give the same stock responses that do not work, repeatedly. Unfortunately, I believe you are spot on as far as following the money on the different platforms. Disappointing. Sorry you've had to struggle with this for the past year, but appreciate your persistence with them and updating this thread.