Thanks for your response as well Anna.

I did update to the internet explorer 11; and I already have Chrome and microsoft Edge. However, within quickbooks - I do not seem to be able to find out 'how to open chrome (for example) within the quickbooks, so that when I go to bank feed it will work as you are stating.

Unless you are suggesting that I download transactions OUTSIDE of quickbooks via chrome... I can do so.  But then how do I import them into quickbooks from the desktop?

Thank you again.

Marc