Thanks for the response Alex.

However, I have always used the QBO option for downloading my transactions from Chase bank (for many years now).  Yet, this year 2020, it does not allow me to utilize that any longer.

When I click on the 'download' with the QBO option, it states 'downloading transactions' then as usual, it asks me to 'download the file' from a dropdown at the top of the internet explorer bar - and I click to do so.  Yet, now it just 'freezes' from there, nothing gets downloaded.

it used to just download at that time and all was well.

suggestions?  thanks