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Jfunk
Level 2

How to handle a return / exchange?

Hi, 

I sold an item to a customer for (using arbitrary figures) $400 and he now wants to return the item and exchange it for a $600 item. He has already paid. 

I need to:

return the item to inventory 

No refund needed since the item that he is exchanging for is more expensive. 

Create a new sale order and charge him the difference



What is the best way to handle this? 

Solved

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