I appreciate you for trying the steps shared by my colleagues, LW60.
Since you still get the same error, it's best to reach out to our Customer Support team. This way, an agent will take a look at your company file and investigate this further. I'll also bring this issue up to our Engineering team so they can determine the main cause of this one.
Here's how you can contact them:
- From the Help menu, select QuickBooks Desktop Help.
- Scroll down and click Contact Us.
- Enter QuickBooks is unable to verify the Financial Institution information for this download. Please try again later as your keyword.
- Click Continue.
- Select either you'll want to Start messaging or Get a callback from us.
In the meantime, we can manually download the transactions from your bank provider. I've added this article for the detailed steps of the process: Download Bank Feed transactions.
You always have me in case you still need my help in downloading the transactions.
