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es_sfo
Level 2

Mismatched Invoice

I have what I think is a simple problem, that I am unsure of the proper way to fix:

 

1. A clients payment was recorded to QBO from the banking feed.

2. The invoice for this transaction was already marked as paid

3. Now there is a client credit for the amount of the transaction in the bank feed

 

I can't seem to make the invoice "unpaid" and link the credit to it - at least not without creating chaos.

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