Thanks for joining us here in the Community, compliancequeen.
Our engineers are currently working on an investigations about this error when adding a Chase account in QBO. Please give us a call so we can add you to the list of affected users. We'll also be sending an email notification as soon as the issue is resolved.
Here's how to reach out to them:
- Click the Help menu and select Contact Us.
- Let them know that you're getting an error message when adding your Chase account in QBO, then click Let's talk.
- Click Start messaging under the Message an agent section.
- You can also click Get a callback if you want someone to call you back.
In the meantime, you can import your transactions using a .csv file while the issue is being worked on. Follow the steps on this article on how to import them in: Import bank transactions using Excel CSV files.
We'll revisit this thread and tag you as soon as we get any updates from them. Reach out to us again if you need anything else.
