Hello @netopscom01,
Since your transactions from the sub-accounts aren't posting into the parent account of your credit cards, I'd recommend contacting our Customer Care Support.
They can pull up you're account, securely, and explain the components of connecting the parent and sub-account of your credit cards. With their tools, he/she can further investigate the set up of your credit card accounts to identify why your transaction is not posting into the parent account.
That being said, here's how you can contact our dedicated support:
- Go to Help.
- Tap Contact Us.
- Enter Transactions are not posting into the parent account in the What can we help you with? field.
- Click Let's talk.
- Select Get a callback, Chat, or Call us.
In case you need some easy steps in categorizing your downloaded transactions, I've included a couple of article below for the detailed guidance:
If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around ready to help.
