I thank you for sharing a screenshot, @mountaintmutt.
When connecting Chase Bank and QuickBooks Online, we have to consider the primary account holder. Let's ensure that the primary account holder will be the one granting permission to connect to QBO bank feeds.
Chase bank limits who can establish online connections with them. This means QuickBooks can only be accessed with the primary account holder’s username and password. You can contact the Chase bank Customer Care Team to verify the account's primary holder.
If you're the primary holder and you're still unable to connect your Chase account after following the steps provided in this thread, I'd recommend contacting our Customer Care Team. An agent will be able to further look into the reason why you can't click the Continue button on a secure environment.
Here’s how to contact us:
- Go to the Help icon.
- Scroll down to the bottom of the page.
- Click Contact US.
- Enter your question in the What can we help you with? field.
- Click Let’s talk.
- Choose a way to contact us:
- Get a callback
- Start messaging
- Enter your contact information.
- Select Call me or Send a message.
Keep me posted if you have other questions. I'm always here to help.
