OUR COMPANY WILL NO LONGER ACCEPT ACH/ELECTRONIC CHECK PAYMENTS. IT'S TOO RISKY...

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I'm sure, as a merchant, you'd think twice about accepting this form of payment if QB posted a message stating that they are not guaranteeing payment for the ACH item that THEY authorized that they do not directly check the legitimacy of the payment, that if it is not valid you will be charged a penalty fee, and that this process is not disputable, hence, the funds will be removed from your account immediately.

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MERCHANTS ARE NOT PROTECTED against the process or lack thereof that QB has for clearing this form of payment. Unlike credit card transactions, QB does not "clear" or "authorize" the funds for payment, they just make a "record" of it, per se. The account numbers aren't checked. The routing number isn't checked. The bank account is not checked for adequate funds.  Crazy.

Our story: We have not accepted checks for years just to avoid the NSF issues, etc.  Recently, we realized we could accept checks electronically through QB, so we thought, hmmm this would help us avoid the NSF issues and allow us to accept checks again - thinking that the QB approval system would reject the check if it's not good - WRONG!!  They approve all checks and ACH payments, if the payments are bad, account numbers input incorrectly, account is closed or whatsoever, QB APPROVES THE TRANSACTION WITH AN AUTHORIZATION NUMBER. This is very risky for business/Merchants once you know that this is how they work.

So by the time QB sends you an email to say that the payment didn't go through, the customer is long gone with your merchandise!  I called QB about this, as it originally looked like the Customer disputed the charge, but no, the Customer's BANK rejected the transaction. So what happens then? Nothing, I was told by a QB representative to "just invoice the customer again for the money".  This is not a viable solution once the customer is long gone with your merchandise. Actually, I was told that QB has no control over the issue and cannot be held liable. This is absolutely ridiculous.

While credit cards can be disputed as well, even legitimate transactions, at least merchants are given the option to respond to the dispute and fight back for the money. With ACH - you are out of luck. QB takes the funds back immediately, and washes their hands of the transaction.

---  QB Shame on you! ---  No thank you QB. --

I hope this post will help those that are trying to decide if they would use the ACH feature. I won't and you shouldn't. Too risky.  QB should remove the feature altogether or figure out how to make the ACH authorization process legit like supermarkets do. And IF they cannot, they should stipulate the risks involved.

We have been loyal QB uses for over 15 years. I have found it increasingly hard to remain with them. The monthly fees go up for everyone when they need to boost income as they give zero credit to loyal merchants. Maybe this is why so many merchants are moving on... So not sure why WE'RE still here... Definitely looking to make a move. Any suggestions?