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It could be that you also have QB Self Employed account, Jwpeace.
QBO and QB Self Employed have the same message when syncing credit card or bank accounts. Let's make sure that you're logged in to the correct account. Try to log out and click on this link to log in to QBO.
Also, you can perform these troubleshooting steps if the same thing happens. Let's use an incognito window to connect your Chase Bank account. Here are the keyboard shortcuts to open a private browser:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Internet Explorer: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works, we'll need to clear the cache to prevent this from happening again. There are times when we'll experience unusual behavior if the browser saves too much cache. Additionally, you can use a different browser like Google Chrome, Mozilla Firefox, or Microsoft Edge.
You can also read this guide if you need help about reconciliation. I'll be right here if you need further assistance with this. Thanks for dropping by and take care!