Hi there, @Gee4.
Thanks for joining this thread. Normally, the journal entry you've entered should match with the uploaded bank transaction you have in QB Online. I've replicated the information on my sample account and experience the same issue.
I've also checked our records but couldn't find any reports about this behavior. I'd suggest you contact our Customer Care team to report the issue. A representative will gather important details about your experience and will use that information to support the case for investigation. You will also be notified directly via email about its progress.
Here's how you can get through us from your QuickBooks company:
- Click the Help (?) icon at the top right.
- Select Contact Us.
- Enter your question in the field, then click Let's talk.
- Select an option to get through us.
We appreciate your patience on this concern, @Gee4. Let us know how it goes with you as it will be a great help to other users who are also following this thread.
