Hello, @NJUSuser, @acctcontroller, @lehart.

I appreciate you all in taking the time in reaching out to us. Let me share what I know about the error you encountered when connecting your financial institution with QuickBooks Online. 

Please know that our Online banking team is currently working to get a fix for this unusual behavior. While they’re continuing to work on solving the issue, I’d advise you to try refreshing your account again in a few hours.

As much as we’d like to provide you a workaround so you can update your bank transactions, using our WebConnect feature isn’t recommended since it’ll most likely cause duplicates after the missing transactions are downloaded.

In case you’ve not been added to the list of affected users, I’d suggest getting in touch with our Customer Care Team. This way, you’ll be notified of any updates once received.

You can call them on the phone number on this article: https://community.intuit.com/articles/1145770.

We hope to have an update on this status for you soon. We thank you for your patience. 

Let me know if there’s anything else you need. I’ll be around to help. Wishing you the best!