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Let me share additional steps to help you update your AMEX bank transactions.
Here's how:
You can refer to this article for more detailed instructions: Troubleshoot Bank Feeds Web Connect import issues and errors.
Also, you can use the Batch Enter Transactions tool. Just download your transaction directly from your bank's website and manually enter it in QuickBooks. For step-by-step instructions, you can check this article: Enter batch transactions.
Keep me posted if you have other questions. I'm just a few clicks away.