It's my priority to help you get through this issue, James Stringbean,

Right now, we're still waiting for our Support Team to review the case we’ve escalated. In line with that, the turn around time for our engineers to review escalated cases may take 24-48 hours depending on the volume they have.

They haven't provided us with any feedback about the banking error yet. In the meantime, we'll need to wait for further updates from the team.

Rest assured, I'm here to keep you updated with how the escalation goes. I'm just a post away if you have additional questions.