Our engineers are working with your bank to fix this issue, AH6.
What we can do for now is to upload your transactions manually. First, you'll have to log in to your bank's website and download any Webconnect file such as the following:
- Comma-Separated Values (CSV)
- QuickBooks Online (QBO)
- Quicken (QFX)
- Microsoft Money (OFX)
Then, please follow these steps to upload the transactions:
- From the Banking page, click on the drop-down arrow and select File upload.
- Click Browse, then choose the file.
- Choose your AMEX bank account.
- Click on Next until you're done uploading the file.
Afterward, go to the For Review tab to review them. From there, you can start matching or adding them to post in the register.
Please let me know if you have other concerns with your bank transactions. I'm here to help you out.
