I appreciate your time following the steps above, @monicab.

Some financial institution (FI) requires an additional security requirement beyond user ID and password, such as a token (code).

We received several reports regarding users being required to enter their 6-digit code even after doing so, and some of them are getting an error 185. Our Product Engineers are still investigating the root cause of the issue and continuously working to fix this as soon as possible.

While we don't have an exact timeline for when this will be resolved, I suggest getting in touch with our Phone Support team and providing this investigation number 32698 so they can you to our notification list. This will help our Engineers know how many users are affected by the issue. We will notify you through email once this has been resolved. I'll also inform you here when we get the update as well.

Here's how to reach them:

1. On your QBO account, click the Help (question mark) icon at the upper right.
2. Select Contact Us at the bottom to connect with our support.

Thanks for your patience while we look into this. Please let me know should you have any follow-up questions. I want to make sure everything is taken care of for you.