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Good day, AnneB8.
Transactions that cannot be reclassified are usually indicated by an empty red circle. Allow me to explain further.
It could be that the credit card deposit is tied to an income/expense accounts or billable from an expense transaction.
This article about reclassifying transactions in QuickBooks Online Accountant has more information.
That should do it. Let me know if you have any questions by leaving a comment below. I'll get them answered.