I appreciate you joining this thread and sharing your experience, Martlala.

I understand the importance of correctly recording deposits as Accounts Receivable. Let’s work together to resolve this and ensure your transactions are accurate.

Bank deposits recorded as Refunds Receivable instead of Accounts Receivable depend on how the transaction was created in QuickBooks Online (QBO).

When creating a bank deposit, two sections require attention. The Account section determines where the payment is being deposited, such as into your bank account. On the other hand, the Add funds to this deposit section is used to link the payment to the account.

To ensure accurate categorization, it’s essential to select Accounts Receivable in the Add funds to this deposit section, as this step directly impacts how the deposit is recorded in your books.

To review and update your deposit, here's how:

1. Go to the Accounting menu and select Chart of Accounts.

2. Select the bank account where the deposit is recorded.

3. Locate the deposit and click Edit.

4. In the first Account dropdown at the top of the bank deposit, choose your bank account.

5. Scroll down to the Add funds to this deposit section.

• In the RECEIVED FROM column, select the correct customer.
• In the ACCOUNT column, check or update the accounts to Accounts Receivable to ensure they reflect correctly.

6. Once done, hit Save and close.

If you have follow-up questions, feel free to reply below.